Terms of and Conditions

  • Introduction
  • Welcome all customers to our website, www.homepro.co.th. Home Product Center Public Company Limited (the “Company”) has developed this website for the purpose of the online product and service purchase order for customers/users (“You”). We hereby request for your kind attention to read and comply with the use of the website Terms and Conditions for your own benefits. As the Company has the policy in continuous development and improvement of the services rendered in the website, this Terms and Conditions may be amended from time to time. The Company, this, requests you to inspect such Terms and Conditions regularly. Any activities which have been done on this website shall be deemed that You accept and consent to be bound by the Terms and Conditions as specified herewith and its future amendment and under the laws in all respects. In this regards, the Company reserves the rights to change the Terms and Conditions without prior notice.

  • Intellectual Property Laws and Limitation of the use of this website
  • Please be informed that, under protection of Intellectual Property Laws, the rights of the texts, pictures, sound, content, trademarks, service marks, names, trade names, presentation, information, news and any components appeared in this website solely and legally belong to the Company and are protected under the intellectual property Laws of Thailand. Should any person imitates, counterfeits, copies, modifies, publicizes, distributes, makes available for rent or commits any action for the commercial benefit or unlawful benefit on the abovementioned intellectual property without any prior written permission from the Company in any cases, the Company shall ultimately proceed with the legal proceeding against the infringer and the right of the use of this website shall immediately be terminated if the users violate any of the Terms and Conditions of the use of this website.

  • Connection with Other Websites
  • The Company’s website “Homepro.co.th” is connected to other websites beyond the supervision of Company for the purpose of facilitating the information to you. The Company does not give any guarantee or certification to you, and you accept that the Company shall not be responsible for the content, advertisement, products and services on those websites which may cause any damage incurred by you from your visit or use of service in such other connected websites.

  • Product Description and Color of Picture
  • The website “Homepro.co.th” displays the descriptions of the products for a composition of your consideration to purchase the products and services of which the Company is unable to warrant or represent that such descriptions are without any errors. Therefore, if You are uncertain or need further information, please contact HomePro Call Center, Tel. 1284 (24 hours) before deciding to make an order of any products or services. The website “Homepro.co.th” intentionally displays the pictures of the product at its accurate colors; however, the colors being displayed on your computer monitor may be inaccurate according to the different setting of the computer monitor.

  • Signing Up and Membership
    1. เThe Website “Homepro.co.th” allows only the user who is registered as a member to be able to place a purchase order of the products or participate any sales promotion activities on the website.

    2. The membership registration of the website “Homepro.co.th”, the registrant shall fill in the true, valid and up-to-date Personal Information. In case of any changes, the information is required to be updated.

    3. The membership registration and purchase order through the website, the user must be 18 years of age or older.

    4. Each user is allowed to have only one user account. The violation of any of the conditions may cause suspension of the user account, the right to obtain promotions, or other benefits, and the user may be charged under the criminal and civil law.
  • Sale and Purchase Order Condition
    1. The purchase of the products and services shall be complete upon the full payment of the product and service and acceptance of this Terms and Conditions according to the registration as a member of this website. Promotion (Sales Promotion) which have been offered, will be able to be used only for the purchase of the products through the website “Homepro.co.th” and cannot be applied for the purchase of product through application or at the Company's stores.
    2. Product Sale and Purchase Order. The Product will be delivered to You: (*in accordance with the delivery conditions as specified in Clause 8 hereof)
    3. Purchase of products, e.g. electronic appliances, equipment, the manufacturer/distributor (business partner) shall directly provide the warranty for the product. In the event that the product is under the warranty conditions, you can directly contact the manufacturer/distributor.
    4. The price specified in the website “Homepro.co.th” is exclusive of installation fee. If You want to use installation service, the additional installation service is available to order in this website.
    5. Service Sale and Purchase Order (Home Service)/Coupon (Voucher)
    6. All service Coupons (Voucher) printed out from the website “Homepro.co.th” is valid only specified in the Terms and Conditions, e.g. the discount from the price of product/service. The Company is not responsible for Coupons (Voucher) or reference number of the Coupon (Voucher) printed out from the system and is subsequently lost or stolen in any cases. The Coupon (Voucher) and reference number cannot be renewed/reused regardless any activities except specified by Terms and Conditions. It shall be deemed that You waive the use of such Coupon (Voucher) / reference number if You do not use the Coupon (Voucher) /reference number within its expiry date.

    7. Service of HomePro (Home Service)
    8. Installation service must only be pursuant to the standard terms of HomePro with the standard and service fee appeared in the notification for each types of service.

    9. Coupon for the Service of Business Partner (Voucher)

      • The Purchase of this Coupon (Voucher) is the purchase from any of the business partners of the Company (“Business Partner”) which has offered by the Business Partner through the website “Homepro.co.th” and, such relevant Business Partner shall be solely responsible. The Company shall not be liable for any damages or loss incurred by You due to the use of the Coupon (Voucher).
      • The details and terms to use the Coupons (Voucher) are specified by such Business Partner which is appeared in the Coupon (Voucher).
      • This Coupon (Voucher) cannot be exchanged to cash, other promotion, discount or benefits.

  • Payment Conditions
  • The payment of purchaser price of goods or service can be made by the following methods

    1. By VISA or Master Card credit card through website which the system will link to payment page of a bank who provide credit card service for You to fill in your credit card information.
  • Delivery Policy
    1. Delivery Service

      • The Company will make a confirmation of delivery of the products upon your payment of the purchase price (by a method as specified in Clause 7.) and examination of the Company.
      • Delivery will be performed according to order number. The products purchased under the same order number may be delivered separately according to the type of merchandise as it deem fit.
      • The product will be delivered to the address which is specified in the address for delivering the product only and the delivering address cannot be amended after the confirmation of the delivery.
      • Reserve the rights to not deliver the product to a P.O.box, the product shall be delivered only to the address clearly specified.
      • Reserve the rights not to deliver the product in Yala, Pattani, Narathivas provinces and across islands of Thailand. For island, the product shall be delivered to nearest port (mainland side) of that island.
      • Delivery time period may be changed in case that some products are made to order, imported according to the purchase order, special order products or products which are unavailable in the warehouse, provided that the Company shall give you the prior notice.
      • In case that You have not yet received the product within 3 days after the Company has confirmed the dispatch of the product, please call to notify HomePro Call Center 1284 immediately.
      • Upon the receipt of the products, please inspect the product before signing for acceptance of the products in the bill of lading for your own benefit, If the defect is founded, please notify the Company through HomePro Call Center 1284 immediately.

    2. Types of Delivery
    3. The Company will deliver your order based on the registered address throughout the Kingdom of Thailand given upon registration only. Subject to the purchased Products, the Company provides the delivery service or delivery with installation services (as stated in checkout process)

    4. Delivery Fee
    5. Delivery fee will be charged by actual distance, calculated from the nearest HomePro store to your shipping address, delivery fee shall start from 300 Baht per a purchase order.


      • Delivery Service throughout the Kingdom of Thailand to the receiver during 9.00 a.m. - 06.00 p.m.
      • In case You or any person are not present to receive the product without requesting of postponement 1 day in advance within 03.00 p.m., You shall pay additional delivery fee at 200 Baht per time.
      • In the event that any further assistance is physically needed on scene for delivery, the additional fee shall be at 300 Baht per person or in case of the tiles /ceramic product that are required to be lifted the upstairs to higher floor, there will be additional fee at 300 Baht per floor.
      • The Company reserves its rights to change such conditions without prior notice.
  • Cancellation due to mistake
    1. In the event that any mistake has occurred and caused the information related to the products and services to be changed from the original information such as unfulfilled and inaccurate product descriptions, etc. The Company has the rights to cancel the Purchase Order at any time and if the Company has received the payment, the Company shall refund to the user in full amount which is paid earlier within 7-15 days from the cancellation date of the purchase order in accordance the return of products policy as stipulated in the Cancellation Policy.
    2. In the event that the content or information for fixed period of the sale promotion (“The special Terms and Condition”) appeared to be contrary to this Terms and Condition, policy of any service as specified in the website “Homepro.co.th”. The Special Terms and Condition shall prevail and the Special Terms shall be valid and separated from the major policy of the website “Homepro.co.th”.
  • Termination/Withdrawal of Membership
    1. In case that you cause any damage to other user/the website “Homepro.co.th” or the Company, you shall accept to be responsible for the actual damages in all aspects.
    2. In case that you commit or is appeared to have the intention which is against the law or public moral, the Company reserves its rights to revoke your membership immediately without giving prior notice and shall not be liable for any damage incurred by you. In addition, if there is any damages incurred by the Company and/or third party, you shall be responsible for such damages to the Company and/or third party.
    3. The Company, at its sole discretion, may revoke, limit, change, increase/decrease the credit amount as it deem appropriate. As You have registered to be the membership of Homepro.co.th, such means you have accepted this Terms and Conditions and Special Terms to be issued by the Company.
  • Rules and Regulations of the use of the website
    1. When you use other application available on this website, such application may ask for your permission to access your content and information including other person’s content and information shared with you. The agreement between you and such application will be determination between you and the application of how the application is able to use, store, and transmit the content and information. The Company does not acknowledge such in any way.
    2. When you publicize any content or information by setting public access, it means you have allowed public including non-member to access and use such information as well as connect the information with you.
    3. The Company shall not responsible for any content submitted to the public by You (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website) Any material (whether submitted by You or any other users) is not endorsed, reviewed or approved by the Company. The Company reserves the right to remove any content submitted or posted by You in the public, without giving prior notice to You, if the Company becomes aware and determines, in its sole and absolute discretion that You are or there is the likelihood that You may, including but not limited to
      • defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
      • publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
      • post or upload files that contain viruses, corrupted files or any other software or programs that may damage the operation of the Company and/or any third party’s computer system and/or network;
      • violate any copyright, trade mark, computer and/or other applicable laws of Thailand or international laws or intellectual property rights of the Company or any other third party;
      • submit content containing marketing or promotional material which is intended to compete business with the Company or solicit the Company’s customers.

    The Company is pleased to accept your opinion or suggestion and the Company is able to use such opinion or suggestion without any obligation to compensate you for such information.

  • Inappropriate Use
  • You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable laws and You hereby indemnify the Company against any loss, liability, damage or expense of whatever nature which the Company or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
  • Disclaimer
  • Any order placing for products and services on this website by You, your representative or the unauthorized third parties who use your password in order to buy products and services with your consent or by your improvident/ negligence action, You, as the owner of the password, agree to accept responsibility for all activities in all respects that occur under your account and password without any dispute or claim.

    Under the terms and conditions of this website, if You make a payment for products and services by using a credit card that belongs to others without their authorization, including any payment on products and services that does not correspond with the credit card’s owner intention, and we are disclaimed by the owner or the bank/issuer of the credit card resulting in non-payment of the products and services or the Company’s failure to collect the service fee from the credit card owner or the issuer of the credit card, You must take full responsibility for the payment of the products or services and any and all damages incurred by the Company and the Company reserves the rights to proceed with a full legal action against you to enforce the payment and all damages together with interest as permitted by laws.

    The Company reserves the right to amend the Terms and Conditions at all time without prior notice. You agree to review the Terms and Condition regularly. Continued access and use of this website is an acknowledgment and acceptance of any changes.

  • Indemnity
  • You, as the user, agree to indemnify and hold harmless the Company (and its employees, directors, suppliers, subsidiaries, joint ventures, and legal partners) from any claim or demand including reasonable attorneys’ fees, and from and against all losses, expenses, damages and costs resulting from any violation of this Terms and Conditions and/or Special Terms or any activity related to user’s membership account caused by your negligent or wrongful conduct.