Professional pump installation service from HomePro technicians. We are dedicated to providing you with excellent service by professional technicians who have been trained by the Department of Skill Development, equipped with complete tools, and attentive to every step of the installation. Avoid unexpected costs with experienced professionals who have completed specialized courses and certifications, working with standard procedures, and providing care from the first step to the completion of the job.

Service Procedures

1. Inspect the suitability and recommend the appropriate area for installing the water pump.
2. Remove the existing above-ground water pump (in case of replacement).
3. Replace the above-ground water pump, connecting to the water and electrical systems prepared by the customer (we do not install water pumps directly from the water supply pipe as this violates the terms of water usage of the Provincial Waterworks Authority).
4. Check the operation of the system after installation is complete.
5. Provide usage instructions and handover the work.

Term and Conditions

1. Customers can reschedule the service appointment 2 days in advance.
2. We guarantee damages resulting from the service, up to 2 times the service fee paid by the customer.
3. The company reserves the right to warranty in the following cases:
   • The customer hires a third party to service or repair the company's work.
   • The customer hires or allows the company's technicians to work without paying the service fee through the company.
   • Improper use/maintenance, accidents, or expired equipment/spare parts.
4. In the case of excess equipment purchased by the customer, a 50% installation fee of the equipment price will be charged.
5. The service is complete when the customer or their representative signs the work acceptance form. Any changes required after that will incur additional charges.
6. Customers are responsible for security deposits, water and electricity fees, parking fees, and obtaining permission to work with the juristic person.
7. For inquiries and additional service requests, please contact the Home Service counter at any branch, call the Call Center at 1284, or Line ID: @changhomepro.

If you are looking to have your old or broken urinal removed or the new one installed, we would proudly like to introduce you high-standard installation service from HomePro. The service will be performed by our teams of expert technicians with criminal records carefully checked who have been certified for their special skills and knowledge.

Service Procedures

1. Inspect and recommend the areas or positions of installation
2. Remove the old toilet bowl/ urinal/ washbasin
3. Install the new toilet bowl/ urinal/ washbasin/ bidet sprayer to the existing water connection
4. Recheck and run the test after installation
5. Hand over the completed work to the customer along with providing suggestions and guidelines.

Terms and Conditions

1. Rescheduling/alteration of the servicing date can be feasible at least 2 days prior to the servicing date.
2. Liability coverage for any possible damages of items or properties caused by the team will be compensated according to the actual price but is limited to the twice amount of the service fee.
3. The company reserves all rights to preclude these flowing circumstances
   • Customer hires third party/unaffiliated personnel to fix, alter, or modify the works of the company.
   • Customer hires the company’s service team to perform or carry other tasks or procedures apart from what is stated in the service report sheet without informing the company or the company’s consent.
   • Improper usage/maintenance, accidents or parts that exceed expiration date
4. In case of additional equipment provided by the customer, 50% of their total price or value will be additionally charged as the labor cost.
5. Service completion will be deemed final once the customer or individual on behalf of the customer signs for the completion of service acceptance. There shall be additional charges for any further changes required by the customer.
6. Inquiry of permits and security deposit with any government agencies, legal entity of housing estate/condominium, or neighbors must be handled and sorted out by the customer.
7. For further inquiries or additional services, please reach out to “HomePro Service” counter at all HomePro stores or contact Call Center 1284 / Line ID: @changhomepro.

Service Area 1. Bangkok and its vicinity 2. Upcountry regions (within the range of 40 kilometers from any HomePro stores)