1. Preamble
Home Products Center Public Company Limited together with its
subsidiaries ("Company") aim to protect your privacy on
personal data collected by the Company to be safe, stable and
transparent. This information notice on personal data processing
("notice") indicates the reason why we have to collect
your personal data provided that it explains on personal data that has
been collected from customers and other persons engaging in business
with the Company and methods how the Company collects, uses and
discloses ("processing") such data.
2. Enforcement
This notice is used for personal data processed by the Company including
the Company service such as:
-
"Company service" e.g. sale of goods or provide
service of the Company to the Company customer
-
"Trading partner service" e.g. sale of goods or
provide service to the Company by the Company trading partner or
service provider such as goods delivery, goods installation, goods
maintenance to the Company customer
-
"Service for visitor" e.g. facilities provided by the
Company including but not limit to meeting room and related facilities
and services arranged for the visitor in control of the Company office
including customer or other visitors
This also includes any data processing which is relating to services
mentioned above, the Company internal management and establishment of
legal right of claim, compliance or exercise on legal right of claim
or raising the Company legal right of claim.
Reference to the word you or your in this notice is made to a person
whose personal data is processed by or on behalf of the Company with
respect to the Company service, trading partner service or visitor
service.
-
Reference to the word customer or trading partner in this notice shall
include staff, employee, director or representative of the customer or
trading partner who is a juristic person in which personal data of
such person is processed by or on behalf of the Company and
-
This notice is used for personal data processing of a person
(including staff or employee of such person) who might be a party in
any transaction or a party in any lawsuit or a party to the dispute in
any legal proceeding related to the Company.
Reference to the word Company or we or our in this notice is made to
Home Products Center Public Company Limited together with its
subsidiaries.
3. Your personal data collected by the Company
Your personal data (data or
personal data) includes any data related to you which
is able to identify you but not including personal data which is unable
to identify a person who is the owner of data (anonymous data)
Sensitive personal data means your personal information with respect to
race, origin, political opinion, the belief in doctrine, religion or
philosophy, sexual behavior, criminal background, health data,
disability, labor union information, genetic information, biometric data
or any information which similarly affects the information owner as
indicated by Personal Data Protection Committee in which the Company may
collect sensitive personal data in restricted case e.g. religion
information. Please consider the details on data collection of such case
in clause 4 (objective and lawful basis in the use of your data by the
Company) for more details.
The Company may collect sensitive information in restricted case in
order to comply with law and regulation (e.g. in case the Company has to
comply with the money laundering law) or in case you provide information
which is necessary for some certain services of the Company or you allow
the Company for collection.
The Company may receive your personal data from various channels for
example:
-
The Company directly collects your personal data when you apply for
Home Card or Chang HomePro membership with the Company or when you
apply for any service on website, application or service point of the
Company or from your communication in all channels.
-
The Company may receive your personal data from the third party or
public source or any legal source e.g. subsidiary, business partner,
financial institution, financial consultant, government agency or
competent authority, social media service provider etc.
-
The Company may receive your personal data from any transaction made
between you and the Company or as collected by the Company e.g. goods
purchasing and service history, the Company website or the Company
cctv.
Type of personal information used by the Company
The Company collects, gathers, uses and discloses your information.
However, the Company divides your information into each type as defined
below in which the Company or on behalf of the Company specifies
provisions on how to use each type of information and those provisions
are used in this notice.
Details relating to identity and contact:
-
Basic information relating to you such as name, sex, date of birth,
address, residential information, residential condition, number of
resident, details on how to travel to your residence, photograph of
your residence, your photograph, nationality, family income, education
level, occupation etc.
-
Information in your identification card, passport, Home Card or Chang
HomePro membership card or other identity documents such as (1) name
and last name (2) identification card number or passport number or
Home Card or Chang HomePro member card number (3) date of birth (4)
address (5) card holder photograph (6) blood group and (7) religion
including customer code, Home Card or Homer Service account password
and taxpayer identification number.
-
Information used for contact such as (1) telephone number (2)
facsimile number (3) email (4) address (5) latitude-longitude, project
location, construction area, other projects including photo and map of
project location or such location as well as information obtained from
your social media used to contact with the Company such as account
name or photograph.
-
Personal information in the company affidavit issued by the Ministry
of Commerce such as name and last name of director, shareholder and
address of director and shareholder.
-
Information in house registration such as (1) house code (2) address
(3) type and style of house (4) nationality 5) sex (6) name and last
name of biological parents (7) identification number of parents (8)
nationality of parents and (9) previous place of residence of parents.
Information relating to transaction made with us:
-
Information relating to transaction history made between you and us
such as purchasing history, service history, product return and
exchange history including visit product or service on our website
history.
-
Information relating to membership privilege such as Home Card point,
point collection, point exchange for discount or promotion including
information obtained from Chang HomePro Card.
-
Information relating to communication made between you and us in every
channel which also includes conversation history via audio file,
conversation details such as contact details, problem, complaint as
well as personal information provided in complaint document with
respect to the use of our product or service e.g. settlement letter,
letter issued from related government authority such as the Office of
Consumer Protection Board, the Royal Thai Police, court document and
medical certificate which may have your personal information such as
health information, criminal record.
-
Information relating to your participation in our sale promotion
activity in which this may include your incentive to purchase our
product or service.
-
Information relating to your health which is needed to be kept in
order to be used for transaction made with the Company or under the
law.
Financial information for debt repayment
-
Information that you have given to the Company with regard to bank
account and electronic card for payments.
Information obtained from cctv
- Photo received from the Company cctv
- Your face photo and facial recognition
Information on website
-
Information received from cookies that the Company has collected while
you visited the Company website such as your last visit product,
selected language, you product in basket.
The Company has no intention to provide service to minor, incompetent
person or quasi-incompetent person to communicate or take any action to
the Company and via any channel. If you have intention to take any
action to the Company, you are acknowledged that you must obtain legal
consent. However, the Company may carry on such personal information
processing when the Company provides service to the customer and such
information will be processed by the Company only for the necessary and
benefit in specialized field in which the Company has provided or
obtained only.
4. Objectives and legal base why the Company using your personal
information
-
The Company provides the details with respect to the use of your
information and legal base used for the use of that information as
shown in the table herebelow. The Company indicates the legal benefit
of the Company used as your information processing base in related
case.
-
The Company may process your personal information more than one legal
base or in difference from the details shown in the below table. In
this regard, it depends on objective on your information processing of
each case. Please contact data_privacy@homepro.co.th if you need more
information on legal base used by the Company for your information
processing in case there is more than one legal base as provided in
the below table for reference.
For the Company service
|
Objective and/or activity
|
Type of Information
|
Legal base used for processing
|
In order to provide service and sell product to the customer such
as providing product details through every communication channel
including the Company website, delivery of goods to the customer
as well as proceeding any customer request e.g. product
installation, goods exchange or return, reparation or other
services offered by the Company through every channels which also
includes the disclosure of good delivery to the Company,
manufacturer, supplier, service provider, the disclosure of
information relating to the exchange, return or repair of product
for the Company trading partner, the exchange of sale promotion
product, deposit and return of customer goods at the branch,
damage warranty and to contact customer in any case mentioned
above
|
-
Details relating to person and contact
-
Details relating to transaction made with us
-
Financial details for debt repayment
|
-
In order to comply with the contract
-
For legal benefit i.e. to identify your identity or your
authority in order to act on behalf of the company who is the
Company customer or as a party to enter into a contract with
the Company
|
To provide service for Home Card and Chang HomePro card member in
order to manage the member privilege e.g. to collect Home Card or
Chang HomePro Card point, to exchange point to get discount or
promotion
|
-
Details relating to person and contact
-
Details relating to transaction made with us
-
Financial details for debt repayment
|
-
In order to comply with the contract
-
For legal benefit i.e. to identify your identity or your
authority in order to act on behalf of the company who is the
Company customer or as a party to enter into a contract with
the Company
|
To issue a document as requested by the customer or by law e.g.
receipt, tax invoice, credit note etc.
|
-
Details relating to person and contact
-
Details relating to transaction made with us
-
Financial details for debt repayment
|
-
In order to comply with the law
-
In order to comply with the contract
|
In order to identify your identity or your authority to act on
behalf of the company who is our customer or as a party to enter
into a contract with us or might be a party in any transaction or
a complainant in any legal proceeding related to the Company
|
-
Details relating to person and contact
-
Details relating to transaction made with us
|
-
For legal benefit i.e. to identify your identity or your
authority in order to act on behalf of the company who is the
Company customer or as a party to enter into a contract with
the Company
|
For marketing purposes such as to analysis your purchasing
behavior, customer grouping for promotions, to communicate about
privilege to Home Card and Chang HomePro Card member, to inform
information and contact to customer in order to offer product or
service or to offer promotion suitable for you, to coordinate with
our alliance to jointly arrange a campaign, to monitor service
qualification and evaluate the customer satisfaction.
|
-
Details relating to person and contact
-
Details relating to transaction made with us
- Detail relating to cctv
|
- Consent
-
For legal benefit i.e. to develop the Company service in the
future
|
For service providing to trading partner
|
Objective and/or activity
|
Type of Information
|
Legal base used for processing
|
In order to accept you as a new trading partner and to enter into
a contract with trading partner as well as to open account with
trading partner, to check information according to the Money
Laundering law, terrorism law, screening on punished person, fraud
and to examine other basic information and to identify your
identity or your authority in order to act on behalf of the
company who is a trading partner of the Company or as a party to
enter into a contract with the Company.
|
-
Details relating to person and contact
|
-
In order to comply with the contract
-
For legal benefit i.e. to assure that the Company does not get
involve with any money receiving from criminal or support any
illegal activity or fraud such as terrorist
|
To coordinate, arrange time, monitor and perform to comply with
the contract with you
|
-
Details relating to person and contact
|
-
In order to comply with the contract
- For legal benefit
|
Payment management, fee, fine and charge and collection debt fee
of the Company
|
-
Detail relating to person and contact
-
Financial details for debt repayment
|
-
In order to comply with the contract
|
For service providing to the Company visitor
|
Objective and/or activity
|
Type of Information
|
Legal base used for processing
|
To provide service for visitor and for the safety of using
location
|
-
Details relating to person and contact
- Details on cctv
|
-
In order to comply with the contract
-
For legal benefit, to check and protect the access to place of
business and restricted area of the Company without permission
|
For the use of other information of the Company which relate to
the Company service mentioned above i.e.
|
Objective and/or activity
|
Type of Information
|
Legal base used for processing
|
To deal with complaint, monitor and resolve the complaint and to
establish the legal claim or to raise the legal claim
|
-
Details relating to person and contact
-
Information relating to transaction made with us
-
Other information which may relate to the complaint such as
health information, criminal record
- Information relating to cctv
|
-
For legal benefit i.e. to identify your identity or your
authority in order to act on behalf of the company who is the
Company customer or as a party to enter into a contract with
the Company, to exercise the right or defend the case in legal
proceeding or examination carried by the related government
authority and in order to deal with the complaint and to
improve our service
- To establish the legal claim
|
To manage information kept by the Company e.g. to keep information
in the form of document with warehouse service provider or cloud
|
-
Details relating to person and contact
-
Information relating to transaction made with us
-
Financial information for debt repayment
- Information relating to cctv
-
Other information which may relate to the complaint e.g.
health information, criminal record
|
-
For legal benefit i.e. for the benefit of Company information
management
|
CCTV Information will be used to detect and prevent
criminal, to detect and prevent any incident for safety, to detect and
prevent any access to the Company area and restricted area without
permission, to detect and prevent any serious misbehavior, to support
any investigation for security, safety and internal affair, to support
criminal investigation and to investigate any incident in security and
safety as well as to practice for safety training. In some cases, cctv
will be hided in order to be used for the purpose mentioned above. In
this regard, cctv information processing for the purposes mentioned
above is necessary for the legal benefit of the Company.
In addition, the Company may use cctv information to identify VIP
customer for providing service and for marketing purpose such as to
provide special service when VIP customer enters into the branch, to
group VIP customer for arranging promotion and communicating their
privilege, to inform any message, to offer any product or service or
offer any promotion arranged especially for VIP customer, to monitor
service qualification and evaluate VIP customer satisfaction.
In case you have not disclosed your information to the Company
In case the Company is obliged to collect and gather your information as
required by law or is necessary to collect and gather your information
as required in the contract made between you and the Company but you
have not disclosed your information as requested, the Company may not be
able to comply with the contract made by the Company or to be entered
into with you (e.g. to provide service for you). In such case, the
Company may have to reject to provide you the service or receive related
service. However, the Company will notify you if there is such case when
your information is collected e.g. the Company will not be able to
provide you the delivery service to your address if the Company has not
received information with regard to name, address and telephone number
as the Company has to use such information to provide such service to
you.
5. Use of cookies on the Company website
The Company uses tracing technology such as cookies or tags to collect
and gather information in order to understand how the visitor using the
Company website.
Tracing technology helps us to manage and increase the efficiency of the
Company website such as it can help us investigating whether there is
any communication made between you and us in the pass or not in order to
record purchasing history or website visiting history, how to set up
your language for your convenient when you get back to use our website.
Once you save your cookies setting, such setting will be used for
visiting the Company website in the future. However, there might be a
technical reason beyond the Company control. Therefore, we can not
guarantee these cases e.g. you set up your new browser, delete cookies
or visit the Company website from other browsers or tools and your saved
cookies might be lost.
In many cases, you are able to control tracing technology by using your
browser. Please check to assure that your browser is set as you wanted
whether there must be a warning or an acceptance of tracing technology
e.g. cookies or not. If it is possible, you can find your browser
specialize and suggestion from manual or your supporting file.
To reject, restrict or close the tracing technology may cause the
reduction in service efficiency of the Company website or some part of
the Company website might not be working correctly.
6. Your information collection period
The Company will collect such information only for necessary period in
order to reach the purpose of that information collection. In this
regard, it also includes other cases such as to collect data for the
compliance of legal requirement, regulation, accounting or report or for
legal performance, to establish the right of legal claim or to raise the
right of legal claim.
To indicate your suitable information collection period, the Company
will consider on quantity, type and how sensitive of your information,
risk of damage which may occur due to the use or disclose of your
information without permission, the purpose of your information
processing and whether the Company may achieve such purpose by using
other methods or not as well as enforcing legal requirement.
Generally, the Company will collect your information throughout the
period of HomeCard or Chang HomePro membership (in case you are
membership) or until the end of transaction made between you and us and
throughout the maximum legal prescription (in Thai law, the maximum of
general prescription is not over 10 years from the date of contract
expiration). However, the Company may collect your information in
shorter period in some cases.
In case of data obtained from cctv, the Company will collect such data
only 30 days. If such image data is relevant to any incident, the
Company may have to collect such related data longer than mentioned
above e.g. for criminal investigation within branch area, using image
data as evidence for the hearing.
If you need more information with regard to your data collection period,
please contact the Company at data_privacy@homepro.co.th or find from
Terms and Conditions in related service.
7. Disclosure of your information
The Company may have to exchange your information with other juristic
persons or other persons as indicated below in order to comply with data
collection purpose as provided in Clause 4 (Objectives and legal base
why the Company using your personal information).
-
Your data will be disclosed within the Company, its subsidiaries
(Company Group). However, the Company will disclose your data to the
Company Group in order to support the efficiency of the Company
operation and to provide you our service with highest quality.
-
The Company may disclose your data to the following persons if there
is occurrence of event (subject to business requirement which the
Company may enter into with you) as follows:
-
(1) The Company trading partner e.g. a company, who is a manufacturer,
supplying, exchanging, returning or repairing product or a business
alliance coordinating or jointly arranging marketing activity with the
Company
-
(2) The insurance company for product liability or other insurance
companies having the Company as a party
-
(3) A person or juristic person who the Company is obliged or
requested by the court having jurisdiction to disclose information or
government authority, tax authority or supervision authority, law
enforcement authority or similar authority
-
(4) Consultant or advisor on the Company profession together with
lawyer, banker, auditor, accountant and insurer who gives suggestion,
legal advice, banking information, examination, accounting or
insurance for the Company
-
(5) Financial institution that provides the Company investment fund
-
(6) Service provider who provides an information technology service
and system supervision for the Company including warehouse or data
keeping service e.g. cloud
-
(7) External auditor who is obliged to act as independent auditor to
examine your file which is considered as an integral part of the
consideration of the Company operation standard
-
The Company may disclose your data to the third party Group provided
that the Company may sell or transfer its business or some part of
properties or, on the other hand, the Company may plan to take over or
joint venture with the third party. However, if there in any change in
the Company business in term of selling, receiving or joining with
another company (as the case may be), there might be the use of your
data in similar way as defined in this notice.
The Company may request any person or juristic person who is disclosed
your data by the Company to respect in such confidentiality and safety
of your data and to handle your data in compliance with the law and
regulation.
The Company may need to transfer your personal data to a person,
international affairs department or international organization in which
the Personal Data Protection Committee has not yet indicated that they
have appropriate safeguard. However, once we have sent your personal
data outside Thailand for processing, we will provide you appropriate
measures to protect your personal data according to the Personal Data
Protection Act B.E. 2562 or any announcement issued under this Act.
8. Your right
In some situations, you have the right under personal data protection
law in the part related to your information. In this regard, the Company
has its policy to respect your right and the Company will, immediately,
comply with laws, rules or regulations relating to your data processing.
Your rights have details as follows:
-
Right to withdraw consent: In case the Company
processes your data based on your consent, you may withdraw your
consent at anytime.
-
Right to access information: You are entitled to
request for confirmation whether the Company has processed your data
or not and to access your data and details how the Company uses your
data.
-
Right to relocate data: In some cases, you are able
to request for a copy of your data in electronic form that is able to
read and use in general. It is the right to exercise with your data
given to the Company. The Company has the right to relocate this data
only if you give consent for data processing or the data processing is
needed for the performance of contract.
-
Right to object to personal data processing in some cases: You are entitled to object to data processed by the Company in the
following cases (a) if the Company processes your data based on legal
benefit or public benefit (b) if the Company directly uses your data
for marketing benefit or (c) if the purpose of data processing is
relating to science study, history or statistic.
-
Right to delete personal data in some cases: You are
entitled to request the deletion of some information held by the
Company. However, such right does not cover the deletion of all data.
The Company will consider the request in details for the compliance of
processing purpose as informed earlier and legal requirement related
to your data processing.
-
Right to restrain personal data processing in some cases: You are entitled to restrain your personal data processing in some
situations. However, such right will occur if you dispute against the
correction of your data, if you object to data processing, if your
data processing is illegal and the deletion or destroying is needed
but you request to restrain, if the Company is no longer need to keep
your data but you request us to keep your data in order to establish
the right of legal claim, the exercise of right for legal claim or to
defend for right of legal claim or if the Company has to use your data
in order to investigate for the objection of data processing as your
request.
-
Right to amend incorrect personal data: You are
entitled to request the amendment of incorrect or incomplete personal
data. If the Company has reasonable reason not to amend your personal
data as requested, you are entitled to request the Company to record
your request in the Company record with respect to data processing and
-
Right to complain: You are entitled to submit the
complaint if you consider that the Company or the Company employee
violates or does not comply with the Personal Data Protection Act B.E.
2562 or any announcement issued under this Act.
You may exercise any of your foregoing rights at any time by submitting
an online request to
www.homepro.co.th/rights_request
. In this regard, you need not to pay for any fee if you need to access
to your data (or to exercise in any other rights). However, there might
be some fee payment required (as the case may be) if it is found that
your complaint has no ground, is double request or over necessary. The
Company may deny performing your request if it is in such case.
The Company may be in need to request certain information from you in
order to assist the Company to identify your identity and your right to
access your data (or any other rights). It is safety measures to prevent
your data be disclosed to unauthorized person. The Company may contact
you for more information related to your request and for the Company to
serve your request quickly.
The Company tries to respond all legal requests within 30 days. However,
it might take longer than 30 days in some cases if your request is
complicated or you submit many requests. In this case, the Company will
inform and keep reporting you the progression for your acknowledgment.
9. To contact the Company if you have any question
If you have any question about this notice, please contact the Company
personal data protection staff with the following details:
Company personal data protection staff
Home Products Center Public Company Limited No. 31
Prachachuen-Nonthaburi, Tambon Bangkhen, Amphoe Muang, Nonthaburi
province, Thailand Email: data_privacy@homepro.co.th
10. Amendment of notice
This first notice is made on 31st March 2021 and the latest amendment is
made as shown in the date of amendment (if any). You can receive the
previous notice by contact data_privacy@homepro.co.th.
The Company may adjust this notice from time to time and the Company
will announce the adjustment on the Company website for 30 days. In this
regard, if you use the Company service after the expiration of such
period, you will be considered that you confirm and agree with this
notice and any amendment.
If this notice is significantly amended, the Company may inform you via
the Company website (www.homepro.co.th/data-privacy), public relation
media, online media or any other contact channels.