Installation of kitchen appliances done in an improper way could cause a lot of drawbacks, especially life-threating risks. Installing gas stoves/hob or oven requires appropriate and compatible wiring to support the supplied wattage. That being said, professional technicians should be called for to carry out the installation, promising safety and satisfying quality.

Service Procedures

1. Inspect and recommend the areas or positions of installation
2. Properly install the gas cooker/ hob/ oven/ according to the standard procedures.
3. Recheck and run the operation test after installation
4. Hand over the completed work to the customer along with providing suggestions and guidelines.

Terms and Conditions

1. Rescheduling/alteration of the servicing date can be feasible at least 2 days prior to the servicing date.
2. Liability coverage for any possible damages of items or properties caused by the team will be compensated according to the actual price but is limited to the twice amount of the service fee.
3. The company reserves all rights to preclude these flowing circumstances.
   • Customer hires third party/unaffiliated personnel to fix, alter, or modify the works of the company.
   • Customer hires the company’s service team to perform or carry other tasks or procedures apart from what is stated in the service report sheet without informing the company or the company’s consent.
   • Improper usage/maintenance, accidents or parts that exceed expiration date
4. In case of additional equipment provided by the customer, 50% of their total price or value will be additionally charged as the labor cost.
5. Service completion will be deemed final once the customer or induvial on behalf of the customer signs for the completion of service acceptance. There shall be additional charges for any further changes required by the customer.   
6. Inquiry of permits and security deposit with any government agencies, legal entity of housing estate/condominium, or neighbors must be handled and sorted out by the customer.
7. For further inquiries or additional services, please reach out to “HomePro Service” counter at all HomePro stores or contact Call Center 1284 / Line ID: @@changhomepro.

Installation of kitchen appliances done in an improper way could cause a lot of drawbacks, especially life-threating risks. Installing gas stoves/hob or oven requires appropriate and compatible wiring to support the supplied wattage. That being said, professional technicians should be called for to carry out the installation, promising safety and satisfying quality.

Service Procedures

1. Inspect and recommend the areas or positions of installation
2. Properly install the gas hob/stove and route electrical system according to the stated standard.
3. Recheck and run the operation test after installation
4. Hand over the completed work to the customer along with providing suggestions and guidelines.

Terms and Conditions

1. Rescheduling/alteration of the servicing date can be feasible at least 2 days prior to the servicing date.
2. Liability coverage for any possible damages of items or properties caused by the team will be compensated according to the actual price but is limited to the twice amount of the service fee.
3. The company reserves all rights to preclude these following circumstances.
   • Customer hires third party/unaffiliated personnel to fix, alter, or modify the works of the company.
   • Customer hires the company’s service team to perform or carry other tasks or procedures apart from what is stated in the service report sheet without informing the company or the company’s consent.
   • Improper usage/maintenance, accidents or parts that exceed expiration date
4. In case of additional equipment provided by the customer, 50% of their total price or value will be additionally charged as the labor cost.
5. Service completion will be deemed final once the customer or induvial on behalf of the customer signs for the completion of service acceptance. There shall be additional charges for any further changes required by the customer.   
6. Inquiry of permits and security deposit with any government agencies, legal entity of housing estate/condominium, or neighbors must be handled and sorted out by the customer.
7. For further inquiries or additional services, please reach out to “HomePro Service” counter at all HomePro stores or contact Call Center 1284 / Line ID: @changhomepro.