Dear Khun Diana. First of all, I would like to thank you for your order and your review. I have checked your story in the system and found that the staff has coordinated your situation with the relevant departments for investigation. They have found that this is an oversight in the factory inspection during the packaging process. The staff of the Mega Home Rangsit branch contacted you on 07-02-24 to facilitate product replacement at the HomePro Chiang Mai branch. However, I would like to express my condolences and sincere apologies that you have received such an experience, and I sincerely hope to be able to take care of you in future orders. To apologize for your inconvenience. Admin