Dear Khun Elena. First of all, I would like to thank you for your order and your review. From an inspection of your case in our system, it is determined that your sub-district address does not match your address, causing the express staff to transport products to the wrong place. However, after you contacted us, our staff coordinated with the relevant departments supervised your products, and delivered them to you as soon as possible. If you have not received the product or need further inquiry, please contact HP Call Center 1284. To apologize for your inconvenience. Admin