Who will qualify as a Prestige customer?
-
Customers with Prime and Prestige status as of June 30, 2025, will
be automatically upgraded to Prestige status.
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Customers with Regular status as of June 30, 2025, who have
accumulated 8,334 QF Points or more (calculated from January 1,
2025, to June 15, 2025) will also be automatically upgraded to
Prestige status.
How will previously used Home Service privileges be affected by these
changes?
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For customers with Prime & Prestige status as of June 30, 2025, who
have not yet utilized these privileges before July 1, 2025, the
number of eligible services will be adjusted to align with the new
terms and conditions.
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For customers with Prime and Prestige status as of June 30, 2025,
who have already utilized these privileges before July 1, 2025, you
will receive an adjustment to your remaining service allowance to
match the new terms. (For example: A former Prime customer who
previously received 2 air conditioning cleaning services per year
and has already used both will receive an additional 2 services,
totaling 4. Prestige customers who have already utilized their full
allowance will not receive additional adjustments.)
Will there be another customer status adjustment on July 1, 2026?
No. Customer status adjustments will occur once annually on December
31st of each year. The mid-year adjustment in 2025 is an exception.
How can i earn HomeCard points?
You can earn HomeCard points when shopping at HomePro, The Power,
MegaHome, Homepro Online and all participating partners. Every 30 Baht
spending, earn 1 HomeCard point following the conditions (please see in
Terms & Conditions). The points will be automatically credited to
your account next day.
Will my HomeCard points expired?
Yes, HomeCard points get expired every 2 years excluding the year that
the first payment is executed. The points will be terminated at the end
of second year, e.g., the first payment started in June 2025, all points
will be terminated by the end of December 2027.
How can i redeem HomeCard rewards?
You can redeem the reward by point via HomeCard application, customer
service counter, and cashier at every HomePro and MegaHome branch.
Please note that it is mandatory that HomeCard holders must redeem the
reward by themselves at the stores. The HomeCard holders need to present
either of the following documents for verification: HomeCard card,
HomeCard ID or registered phone number, along with ID card in which the
name of cardholder and the name in ID card must be aligned. After
redemption, points cannot be reimbursed at any cases.
What if i lose or damage my HomeCard?
Currently, we have stopped issuing a physical HomeCard. Members can use
registered phone number, ID card number or HomeCard number in HomeCard
Application instead.
What is QF point?
QF point (Qualify point) is member status upgrade points at the end of
each year adjust from regular tier to Prestige tier or adjust from
Prestige tier to regular tier.
Can i use QF point? How?
QF point cannot be used for redemption or discount. It is a tier point
(no value). This is calcualted by every 30 baht purchasing = 1 QF point,
excluding point transfered from credit card, other partners, points
earned by promotional sales, or bonus points apart from standard points
(30 Baht = 1 point).
How are tier levels determined?
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Qf point ranges from 1 point to 8,333 points The customers will be
grouped in regular level.
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Qf point ranges greater than or equal 8,334 points The customers
will be grouped in Prestige level.
Can QF point be decreased?
Yes, by product return (points returned resulting point decreased).
Can QF point expired?
The validity of QF point lasts for 1 year and expires at 31 December
every year. The points will be re-calculated on 1 January every year.
Can the Prestige customer in 2025 without any purchases have been made
in 2026 still be Prestige?
The customer can still retain Prestige status until 31 December 2025. On
1 January 2026, the customer tier's status will immediately be changed
to regular level.
Can Prestige customer always be a Prestige customer?
The customers can only remain in Prestige level if they have QF points
greater than or equal 8,334 points. If the QF point is below 8,334
points the customers tier status will be changed to regular level.
Regular customer has ≥ 9,000 of QF points on 31 December 2025. On 1
January 2026, what tier of this customer would be?
On 1 January 2026, the customer tier status will be changed to Prestige
level.
Can Prestige customers in 2026 receive the benefits from 2025?
If the customers have never used any benefits during 2025, these
benefits cannot be used in 2026.
If the customers have never used any benefits in 2025 and their tier are
changed to regular level, can the customers still receive Prestige
benefits?
The customers will automatically receive regular level benefits. The
benefits cannot be transferred and collected for the next consecutive
year.
Customers use points to redeem discounts or various products. Will it
affect the customer's QF point or not?
It does not affect the customer's QF point because it is a point used as
a criterion of tier adjustment. However, it will affect when customers
return products. HomeCard points for QF point must be returned as well.
Can customers check their own QF point or not? Which channel?
Customers can check through the HomeCard application.
How many group of store benefits?
There are 5 groups, namely, food and beverage group, hotel and tourism
group, shopping and lifestyle group, health and beauty group and Home
related group.
How can I see the details of these benefits?
If you would like to see the benefits of these 5 categories, you can
read them via HomeCard application and HomePro website. The benefits of
montly recommended shops can also be viwed through facebook : HomePro
Thailand and HomePro Line Official.
How I can redeem the benefits from stores?
You can claim the benefits through HomeCard application and use at each
partner stores.
If the coupon was redeemed but did not use it at the shop then the
period expired, can I keep it and bring it to use this coupon again?
This coupon cannot be used because of promotion period (coupon expired).
How can I renew my HomeCard membership?
HomeCard membership status has no expiry date, but HomeCard points
expire every 2 years excluding the year that the first payment is
executed.
How useful HomeCard application is?
HomeCard application offers easier ways to enjoy various privileges and
promotions from HomePro, MegaHome, Homepro Online and participating
partners, giving you more convenient lifestyle.
Where can i download HomeCard application?
HomeCard application is available in both iOS and Android system. Search
‘HomeCard application’ in AppStore or PlayStore to download.
How can i scan to acquire privileges via QR code?
Choose ‘scan’ on the mainpage to scan privilege’s QR code via camera or
upload QR code image from photo album.
How can i perceive that there is a quota left for each privilege?
You can easily check on remaining quota left for each showing privilege
in the application by yourself.
Am I able to trace my redemption history back in the application?
Yes, you can trace your redemption history back by yourself in HomeCard
application by:
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Access to “coupon” on toolbar to check out your redemption records.
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Access to “history” on toolbar to track your used-up privileges.
How can I add other member card to the account in the HomeCard
application?
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Press ‘my card’ right under the member status on the main page.
- Select ‘add card’.
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Fill in card number and press ‘add’ or scan front side of the card.
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If the card ID exists, it will be automatically added in your ‘My
Card’ profile.
How can I transfer my HomeCard points to other partner cards?
You are able to transfer HomeCard points to other partner cards through
HomeCard application.
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Click ‘more’ on the bottom right of homepage.
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Choose ‘transfer points to partner’.
- Choose available partners.
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Type card number and fill in expecting points for transferring.
- Choose ‘yes’.
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